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What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Came in great shape.
My brakes got soft a couple years in. Eventually it started feeling dangerous not being able to stop sharply. I did the brake tuning steps a few times and that was more of a short term solution that became less effective each time I did it. Changing the brake pads returned them to day one. The Voro instructional video was easy to follow. I’m now comfortable doing this process again in the future and maintaining a safe ride.
Customer service very passionate , always smiling helpful even the doggie welcome you, every time I went I am always satisfied
I’ve had my scooter nearly 2 years in NYC. I take my 9 year old to school every morning and then spent the day slipping around the city for work and errands; then pick him up and bring him where ever he needs to be for his extra curricula's. No more cabs and public transport.
It’s my second visit to the Brooklyn location, and these guys are thorough and efficient. Rates are reasonable and the staff focused, and friendly. Thanks again.
fast service!!
Good break
Somehow, my son & his buddies managed to wreck the Roadrunner and in the process, destroy the rear brake caliper. No worries. Voro had the part in stock & it arrived across the country in just a few days. My only "gripe" (not a big one) is that you have to buy a pair of calipers. Personally, I think Voro could simply up the margin on a single caliper and make more profit in the long run.
XTECH Semi-Hydraulic Brake Calipers
XTECH Semi-Hydraulic Brake Calipers
Excellent service . The team were very helpful and quick . Everything arrived safe and well packaged . Thank you for your efforts and keep up the good work