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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Awesome service
Extend Shipping Protection Plan
Easy replace. Great stopping.
Extend Shipping Protection Plan
Got this in case I needed it.so I haven’t used it yet but all delivery’s have been done as promised 😊
Extend Shipping Protection Plan
I'd say one a tad bit longer might be better only cause u lose a bit of steering radius but in the grand scheme of things the stability you gain is well worth the trade off. I can run my mantis king way faster than before and not feel like I'm gonna crash.
These tires are expensive, but they are of very high quality. I’m impressed by how quiet they are on the road compared to the knobby or hybrid tires. Highly recommended if you ride primarily on the street!
Hi Jermaine,
Thank you for sharing your experience with our high-quality tires! We're delighted to hear that you're impressed with their performance and the quiet ride they provide on the road. It's great to know that they meet your expectations, especially compared to knobby or hybrid tires.
Your recommendation means a lot to us. If you have any other feedback or need further assistance, please don't hesitate to reach out.
Happy riding!
Extend Shipping Protection Plan
The scooter was lost in delivery and Extend was able to grant me a virtual credit card to cover the cost of ordering another one. Read the fine print, it's not a straight up refund and instead a 'virtual credit card' that can only be used at the vendor to buy from them again.