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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
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Kathryn Great product!!
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Jacob Orona Works perfect !
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K.H. Worth every penny! Very secure - even with my iPhone 14-Pro (larger phone) including my case. Very well made and the phone mounts better than I ever expected. I wish I had a way to use a mount this sturdy in my CAR!!! Oh well… I prefer riding my scooter with some tunes.
Hi K.H.,
Thank you for the fantastic review! We’re delighted to hear that the Voro Motors Phone Holder is working so well for your iPhone 14 Pro and that you find it secure and well-made.
It’s great to know that it’s adding to your riding experience with your favorite tunes. We appreciate your feedback and your suggestion—it's always helpful to hear how our products are enhancing your experience.
If you ever need anything else or have more feedback to share, don’t hesitate to reach out. Happy riding!
Best regards,
The VoroMotors Team
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Elizabeth Mcguinn Son rides this to work most days. Smooth ride, battery holds good charge. He lost some screws (he wasn’t great at checking them) but was able to buy replacements from Varro. So far he has had one flat tire, but auto repair shop was able to plug this type tire without needing to remove it. Big improvement over the Segway Ninebot he used to ride.
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David Jones works great..no issues or concerns of falling off when riding.
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Craig Jones This phone mount is excellent. I bought another one for my bicycle.
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shawn gordon VORO MOTORS Phone Holder
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C.M.B. Good
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Hans Paulsen The thing about Voro is when I have any issues they respond really fast and solve the problem asap! They really take care of their customers
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Harvey Endow 5 star