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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
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sean weekes I've got over 600 miles my on my Mantis King GT it's been friggin great so far. Excellent suspension, Brakes can't be better. Unfortunately my battery died and I thought it was the fault of the battery itself. But I learned that I've been charging using both ports. You can't do this, this is designed for seldom quick charges. You need to charge by single port ONLY otherwise you will damage the cells which I have done. I've ordered a new battery. Unfortunately they sent me the wrong one for the Mantis not the Mantis King GT.
But I have to say (Juan) they were very quick to admit and apologize for the mistake.They sent me a return label and an expedited new battery which I'm very grateful for. So far the Mantis King GT has been awesome and so is the support. Thank you Voro Motors.
Sean Weekes Port Charlotte Fla.