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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
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Elvin Nunez This company is amazing they take really good care of there customers they stand by there warranty and product and they provide really good and fast customer service
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Dan B. Love the Roadrunner battery! Quick swappable and the connection port is secure. Very convenient to have 2 batteries. Worth every penny! 👍🏻
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Michael Varzino I had a few issues with my Roadrunner when it arrived thanks to UPS. Voro took care of me and had another one sent out promptly. It's also fun as heck!
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Reynante Bato I'm enjoying my scooter. A lot of people ask me wherevi bought it. People are amazed. Get a lot of praise when they see me.
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Gerron Brunson I Thank You All for Your customer service. I worked retail and I understand it is All in the relation with service and people. I just want to show Gratitude for You All works. Than You All.!
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Andre Haddix 48V 26.1Ah Battery for the EMOVE Roadrunner Electric Scooter
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Joel Aguinaldo Awesome new battery , works great