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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 1-2 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Great
Great
I recently bought a replacement locking pin for a Kaabo wolf, I was a bit disappointed as the part looks used, but it still works. Also, I was hoping it came with the rubber cap to keep the chain in place, but sadly it did not.
Awesome 👌
I bought the scooter and im not impressed with its performance ive had nothing but bad experience with it i sent it back to get fixed and yes it was fixed and now im having issues with the rear motor stalling out while going at a decent speed. Im trying to get a respond to get it fixed lets see what happens but over all i highly regreat buying this scooter its a big NO IF YOU ASK ME WAISTE OF MONEY. If negitive stars were option thats what id give.
Locking Pin for Kaabo Wolf Scooters
Locking Pin for Kaabo Wolf Scooters
Needs to not be able to fall off tho.
Decided not to purchase the scooter because when I used the military discount, it disqualified me from receiving the free seat that was advertised. Could not use the $45 welcome discount either. Chatted with a customer service rep and she disclosed that discount stacking is not authorized and there is no flexibility in their logistics system.
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