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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 1-2 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Front Wheel Set for the new EMOVE Cruiser (With Wheel Hub)
I couldn’t get just the tire because they were out of stock at the time. so I got the rim with the tire installed. It works great. I got the replacement tire later for my old rim. So I’m ready the next time my front tire goes flat I’ll be riding right away.
Great replacement part. Fitment is great and of course customer service is awesome
worked like it was suppose to
Thanks
I have a three year old Emove Cruiser, which I love. It has over 900 miles on it and the front tire was leaking at the rims so I decided to purchase a whole new hub/tire as the price wasn't much more than just the tire. It was an easy project thanks to their very good, supportive website and videos. My only complaint is that they do not have any inventory and it took over two months to deliver and I had to constantly inflate the tire to use the scooter. With the Cruiser being the most popular scooter, one would think they would have, at least, any tire related item in stock. It would be a five star review other than that.
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