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What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Ordering and arrival of the merchandise was great!
Break issues and other small issues.
Customer service was outstanding prompt and able to get new parts issued expeditiously. I recommend this company because of that service.
I bought my Touring just before the pandemic- in fact I bought two (one for my wife). There was an issue with the design of the drum and break line. A redesign was made and Voro, close to 2 years later, sent 2 out our way for free. Quality components, and a company that stands behind their product. Thanks Voro!
Thanks For A Great Christmas Gift …
VM motors
I had problems with the brake line popping out of the original drum brake. Voromotors sent me this replacement along with a link to a video on how to fix it. Thanks to the video, I was able to replace my drum brake fairly quickly. It probably took me at most 30 minutes. This permanently fixed my brake problem, and I've been scooting without any issues. Thanks Voromotors!
The products VORO MOTORS offer are excellent.
The customer service on the other hand is another story, When I first purchased the scooter the customer service was awesome but not lately.
Other than that the products are great :slightly_smiling:
I love my emove touring. Great product, great service
Had an issue with the brake wire popping out. Voro motors came through and sent me an updated drum brake. Easy to install and issue remedied.
I love it is great quality
Got here fast. Looks good. Glad it has the threaded hole to hold brake cable in place. Didn’t come with a bolt for the hole though.