We are moving on from Kaabo
First, I want to thank everyone for your continued support of VoroMotors. We’ve always been known for bringing you the best high-performance electric scooters and bikes, and many of you have been with us since the early days of the EMOVE Cruiser and Touring. Back then, we didn’t even have a dual-motor option until the EMOVE Roadster came along.
When we introduced the Mantis Pro SE through a collaboration with Kaabo, it was a big moment. Voro was the first to bring gold accents to a scooter with the Wolf King, and it became a game changer. That partnership helped push us to where we are today, and we’ve been Kaabo’s largest distributor worldwide for their high-end models. But after a long and sometimes challenging journey, it’s time for us to move on from Kaabo.
Why are we dropping Kaabo?
We owe you an explanation. This decision didn’t come easily. Dropping a revenue-generating product line isn’t something we take lightly, but this is about more than profit. It’s about focusing on what matters most long term: our customers and the service we provide. Here’s why we made this choice and what’s next for VoroMotors.
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Kaabo issues dominate our support resources.
Over 90% of our daily chats, phone calls, and emails are Kaabo-related issues - I'm not talking about simple, straightforward questions. Even the manufacturer often has difficulty with these issues, leaving us to diagnose and fix them ourselves. This creates a massive backlog and slows down our service. Customers waiting to talk to us are delayed because we’re tied up troubleshooting Kaabo scooters. Response times that should be within an hour are now stretching to 24 hours. This is not the level of service we aim to provide.
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Parts and product changes without notice.
We heavily invested in stocking up on parts, anticipating a smooth operation to serve our community effectively. However, Kaabo has made product changes without any notification, leaving us in a difficult position with parts that are no longer usable. For instance, we ordered 2,000 brake refill kits for the scooters, only to find that the next batch was equipped with different 10mm brakes instead of the expected 8mm. This is just one example among many. The factory has refused to sell us the necessary tools for these new parts, forcing us to repurchase thousands of dollars in inventory. We have minimal control in this type of predicament and this unpredictability has a direct impact on our ability to maintain sufficient stock and provide timely service.
Prior to 2024, when we launched new products, our technicians often had to troubleshoot and repair scooters without any direct technical support from the factory. The factory’s role was limited to assembling scooters, not repairing them. So, if you purchased a Kaabo scooter from another dealer, you might find it challenging to get repairs. While Kaabo has recently released some video tutorials, it’s important to note that a significant portion—over 80%—of the helpful content available on platforms like YouTube has been created by us at Voro. We are dedicated to supporting the Kaabo brand and our community, investing in our resources to fill the gaps.
As the largest distributor of Kaabo scooters in North America, we understand that when issues arise, we bear the brunt of customer complaints. However, we are committed to coming through for our riders, no matter the challenge. If you come across any negative comments about Kaabo scooters purchased from Voro, I encourage you to ask a simple, yet revealing question: "Have you received replacement parts yet? Have you reached out to Voro to assist you?" These inquiries will shed light on the nature of complaints and our ongoing efforts to provide exceptional service.
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Endless back-and-forth with the factory.
Getting warranty support from the factory has been an uphill battle for us. Even when we clearly demonstrate an issue with video proof, we often need to send multiple videos just to satisfy warranty demands. Meanwhile, we’re fronting the cost of replacement parts and covering customers ourselves under "manufacturer warranty". This back-and-forth wastes time and erodes trust with our customers. It’s the opposite of what Voro stands for.
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Protecting our trust and reputation in the long run.
We know you’re spending serious money on these scooters, and you need to feel confident that you’re buying from a company that has your back. We’ve always gone above and beyond to support customers, and have made exceptions to provide support those who have not purchased directly from us, but we can’t keep providing bandaid solutions to a product line and taking the heat for the negative complaints. Our customers and our support team deserve better.
5. Manufacturer is not backing their own products under manufacturer warranty
The standard messaging from Kaabo is "look for your dealer to get support". When dealers start to hold Kaabo accountable, they will ask distributors to buy the parts to provide warranty, on top of having to pay for the hefty round trip shipping costs and putting labor resources in fixing each and every scooter after first 7 days of receiving the units.
These are surface level stats for ~30 days. We can get more in depth if the community like to see more.
Below is a chart of Voro self-paid resolutions, where our team purchased all the parts out of pocket at a mark up from Kaabo to give it for free under Voro's warranty. If you buy it from Voro, you will get taken care of, no matter how much it cost. This is our own problem to deal with the manufacturer.
What’s next for Voro?
We are working on what we’re calling "Voro 2.0." Here’s what that means for you:
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We plan to only work with the best manufacturers - the ones who provide not just top-tier products but also fast, reliable support to their key distributor.
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We’re going to streamline everything. If a supplier can’t meet our standards for reliability and service, we’ll start dropping it. We’re not here to waste your time or ours.
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Expect even faster response times. I’ve been working closely with our service team, and while we’ve already seen significant improvements the past 3 months, we’re committed to making things even better.
What happens now?
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We’re clearing out all Kaabo models at unbeatable prices. Once they’re gone, they’re gone. Take advantage of the deals while they last.
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Remain communicative with us about your needs with Kaabo models, and we will remain transparent. We can always provide the technical knowledge on the product that we've developed organically, and we will provide an honest answer in regards to part availability.
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Sit tight while we work behind the scenes to provide a more reliable, top of the line product, with even better support. Your understanding is highly valued during a transition like this, we can't stress the importance of this.
This article represents only a fraction of the reasons behind our decision to discontinue our partnership with Kaabo. We urge our readers to refrain from speculation and to focus on the objective facts surrounding this matter. It is important to avoid picking apart isolated comments that may lead to misinformation. We are committed to transparency and will continue to prioritize the best interests of our community.
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Jovie Kite
December 04, 2024
This is exactly what happened to me with Kaabo USA. I bought a Mantis King GT, and the thing was broken right out of the box—brakes didn’t work. I called, and no one answered. I tried returning it, and they completely ghosted me for weeks. Then, I contacted Voro via live chat, and they immediately took care of my RS scooter’s warranty issue. Now that’s what I call customer service!
After looking into it, I found out Kaabo USA has been a shell company for years, only pushing the Mantis 8. They started selling the Mantis King GT and Wolf King GT after Voro dropped them. And get this, according to some comments from YouTubers, Kaabo USA is just a buddy system where the owner threw some cash in to take over after Voro left. No wonder their reviews are terrible, every time someone complains, they get ignored. It’s one thing to deal with product issues, but when there’s no support, that’s a whole other level of frustration. Good move, Voro, dropping such a shady brand.