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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 2-4 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Voro is a good source for replacement parts but scooter problem resolution needs improvement and a little transparency. Voro products are good.
M
Marc
good product
A
Aaron
Nice motor but it took a while to get here. They said it was out of stock but I had my order on pending and then they said they’re going to send me a 25 gift card but they never did but overall it was a great motor they need to come up with, a solution for it we just can buy the rim instead of the whole assembly and the motor won’t be so much out of our pocket. Just a room by itself would be great.
J
John Bligh
Perfect fit and works great but...
Why isn't this available separately as just a rim? My motor is new and in perfect shape but I dented the rim, which caused it to lose the air seal with the tire. If I could have kept the motor and replaced just the rim, I would have saved hundreds of dollars.
J
Justin Hunter
Great motor, terrible service
The wheel/motor itself is just fine, but........ it took over a month and a half of daily checking the website for the motor to finally come back in stock, but when I went to order it, out of stock. So, I asked customer service if I could get on a waiting list, or pre pay for one and get it shipped when it arrived, NOPE! You just have to wait in line, they said. So, another month of checking the website daily, and the Plug and Play version came back in stock. I had to sit on hold for hours and go through about 5 people on the phone before someone could tell me whether or not the plug and play with the adapter would work with my older scooter (turns out it does). So in summation, absolutely terrible customer service, parts are never in stock, web help is absolutely useless, just buy a bike instead.
J
Jeffrey Hamilton
Orders and shipping
There’s absolutely no other company they can match Voro. Every time I needed something it was always in stock and I’ve got it in a couple of days. To me that’s an extension of customer service. By far hands-down the only scooter company I will continue to do business with.
E
Edwin Mattice
1000W EMOVE Cruiser Electric Scooter Motor (With Tire)
J
Jimmy Kaiser
I purchased the 600W motor/tire
I potholed my motor wheel on my Emove Cruiser and got a direct replacement. Some simple wire harness adjustment and a self install later im riding again. BONUS: I now have a spare tire from my ovaled rim. Top notch support as always, even UPS got it right.
I
I.L.
Glad to know this was an option
So had a few issues with my scooter the controller went out and at the same time me rear motor did as well. Glad that the AMAZING NYC staff was able to help and that they had some in stock. SHOUT OUT TO THE NYC STAFF MEMBERS.
