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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 1-2 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
New screen cleared up my sorrow! Had some problems but learned a lot about my machine. Be patient if things are out of stock but a conference with the store representative sped things along and all is on track now!
Great product! Great customer service! Willing to help with issues, Willing make things right. My tft display malfunctioned I made the call to customer service and in no time they sent me a new display resolving the issue.
Hi Justin,
We’re delighted to hear that you’re satisfied with both the TFT Display and our customer service! It’s fantastic to know that we could quickly resolve the issue with your Mantis King GT display. If you need any further assistance or have more questions, feel free to reach out. Thanks for your support!
Best,
The VoroMotors Team
We are a dealer, my customer had a small problem and we got the replacement part in 5 days! Very fast compared to other scooter companies.
Hi C.C.,
Thank you for your positive feedback! We’re delighted to hear that you had a smooth experience with our service and that the replacement part arrived quickly. We aim to provide swift and reliable support for all our dealers and customers.
If you need any further assistance or have more parts or services to discuss, don’t hesitate to reach out. We're here to support you and ensure your customers get the best experience with their scooters.
Thanks again for your business and for choosing VoroMotors!
Best regards,
The VoroMotors Team
Very happy with my replacement screen from voro. After coming back from a trip with my scooter and finding out the screen was damaged, was a huge letdown. I ordered the part, and even though it took some time to come in, the people at voro were always very quick to respond to shipping questions I had. They really are the real deal. Love supporting them, thank you!
I love the TFT display, but the power button on the display stop working. Cameron at Voro Motor gave me another TFT display under Warranty. Great Customer Service, and Support.
Hi Tk,
Thank you so much for the positive review! We're happy to hear you had a great experience with our customer service! If you need further assistance, please feel free to reach out to us at support@voromotors.com. We're always happy to help.
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