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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 1-2 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
Order replacement battery for EMOVE touring off your website. Battery came in fairly quick. Installed and it was a perfect fit. My scooter is back on the road and running smoothly. Ty Voro Motors...
Did a lot of research into a Replacement battery for my Evercross H5 48v electric scooter. Couldn’t find anything that would fit within USA. Voro Motors had the perfect model to fit and upgrade from 10ah to 13ah. Staff was very helpful through Chat gave me Very Prompt & Exact measurements of battery I was buying. Arrived quickly. Great experience.
Exactly what I needed.
I recently ordered a replacement battery for my scooter. It arrived quickly and was priced very competitively. My scooter is back up and running. Thanks
If you have a horizon or Zero 8 or various other scooters like plug city which are all rebranded versions of basically the same scooter this is a savoir. I looked for 3 months for a battery that would work and purchased one that was returned because the size was different from the description and would not fit. This battery is 3 amps more than my original 10 amp/h battery. My range has increased to right at 30 miles. Its a big job to replace but was well worth it.. Special thanks to Voro Motors chat agent who verified the dimensions of this battery so I could go forward with purchase.. It put a $700.00 scooter back to use...Kindly.
What more do I have to say?!
48V 13Ah Battery for EMOVE Touring
Love the replacement battery, scooter is brand freakin new again
Works like stock again! If you have an old 48V 10ah in your Horizon or Zero 8, upgrade with this and get 25% more range
The new battery that Voro Motors sent me was excellent, now that the vehicle has power and operating there a question about its performance because it goes up to 19mph and drops down to 14mph and sets on cruise control. I'm wondering if the motor has been effected.
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