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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
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Fletcher Lee Great product!
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Phillip VanZandt I ride a touring and have for the past two years, I've bought a tire, a battery and a charger since buying my scooter. Customer service has been prompt and efficient, if like everything else these days pricey. Love my scooter still after almost 1000 miles.
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Jason Siderman 48V 2A EMOVE Touring Charger
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Raymond Zwolenik 48V 2A EMOVE Touring Electric Scooter Charger
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Luis Gonzalez Very good customer service
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jeremy hudson 48V 2A EMOVE Touring Electric Scooter Charger
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Richard Perkins I have had the Voro touring for a year and a half not. I did not want to write a review until I had had it for a while. I spent quite a while deciding between the Touring and the Cruiser. I finally decided on the Touring because of the weight and speed. I am not commuting on it. I use it for short 1-5 miles distances around the town I live in outside of Boston. I am happy just going 17 miles an hour - any faster and I feel I might really hurty myself. There are a lot of potholes in the Boston area. I also really like the 40 lb weight. I can put it in my car easily - I also sometimes put it on my boat. I like that it folds up small in my car. It is super fun. I feel the quality is great. I have only had to replace bolts and nuts on the kickstand. I don’t put a ton of hours on it, but I use it 3-4 times a week, except in the snow and ice. I added an extra bike light because I just couldn’t see well enough at night. I am extremely happy with it.
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Jonathan H. Product functions as described. Cannot speak to long-term durability.
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Michael L. Great purchase. The Voro motors customer service is awesome. Definitely recommend.
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K.C. Charges quickly, though it gets very hot charging from empty to full. Caution to users, do not cover, and keep away from fire hazards.