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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
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Rene Lobos Old motor had defect. Replaced new motor on my scooter myself n has been no inner tube popping. Thank y voromotors
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Shankar Gurung It's a great scooter, amazing design and looks, perfect between low end bike and high end heavy scooters. Many great new features, i love it. However, it could have been 5 stars only if small issues don't arise often. They should design the stem part much stronger and stiffer, the wheels wobble issue is the worst, the voromotors tried to fix it, but i still see wobbling wheels, don't know if it's because of tires or motors themselves. The battery percentage/voltage meter is so off, you have to be very mindful, after 20miles or so, the voltage meter and battery percentage goes so downhill so rapidly you have no luck if you're far away from home, so off. Overall i am in the middle about this scooter, it's great but could be better, only if the manufacturer could fix these tiny issues.
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John W Tsang Everything is great with this scooter. I would like to see an improved rear wheel splash guard and no-flat tubeless tires in the near future.