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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
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Dominick Lopez After I picked up my scooter, I put it through the NJ paces. It performed wonderfully, sustaining modes 3, 4 and 5 for 2 miles each without no issues. It also was able to carry me to and from my college 3 times in one day with a final fast ride home. Really happy with this repair.
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Dustin Lacey Voro Motors has hands down the best customer service and phone techs in the industry.
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Julio Razo Battery works great and fit like a glove. Thank you for the great customer service.
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Customer Looking to purchase a scooter !
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Jacob Derrickson Had some hiccups with shipping but otherwise the battery is spot on for a replacment and have had no problems yet....
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Chad Greer A very strong and effective scooter battery. That is true to its specs.
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Victor Almena Always an awesome experience at VoroMotors The battery is working flawlessly!