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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
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Raziq Murji Recieved the front one with the water damage sticker blood red, the customer service was AWESOME and gave me no hassle, just asked for pictures of the damaged product and another was sent out to me super quick. Just recieved it today. Couldn't have hoped for a better outcome. Still waiting to try the Controllers but so far so good.
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J.R. Thanks for my new controllers for the Wolf Warrior 11 Voro Motors. They were slightly bigger than the original controllers but, after a little extra work, I was able to make them fit. It actually seems like these new controllers were more powerful than the original controllers in my Wolf Warrior. Thanks for the great customer support and for keeping products in stock that would generally take more than a month to receive from over seas. The installation was very easy and they worked immediately after the first try. Thank you.
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David Ross Came in time work like it should.