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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
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Michael Chennisi The inner tube survived a crash due to the outer tire untreading while riding. The scooter only had 500 miles on it and the company would not warrant the tire even though they said it should last 2500-3000. What the heck. A $25+ item after I bought 2 scooters from them and they wouldn't comp it. Bad company policy.
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Antonio Brown EMOVE Touring 8 Inch Inner Tube
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Theodore Petrock EMOVE Touring 8 Inch Inner Tube
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Taras Zhylenko I am riding Touring. Great experience. It is sturdy and powerful. Allows me to carry a duffle bag full of groceries on it. I loaded it up to 120 pounds of cargo and had no issues. It is also very maintainable. Easy to fix minor issues, to disassemble some key parts. A lot of YouTube videos on repairs by the team help a lot. Great value, highly recommend!
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Kathy S. perfect
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David B. Got my tubes quick and was back on the road thanks for having awesome customer service
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Jesus C. Best to use original parts and this is no different highest quality tube!