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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
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John Fink I crashed and had broken the ignition. Asked for a replacement and it works just fine
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Jerry Bohanon Had an issue and was amazed on how fast customer service took care of me!
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Bryan Jackson Came in great condition and quality
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Roberto Vaquero It worked like a charm
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James Rogers Have not received yet.
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William Wilcox I have a skywalker 10s and a maxifind long baord. Each had many issues, still waiting on a price quote for 1 it's been 6 weeks.
Voro hit me back in an hour!!!
Not a week , not a month a real human hour.
Helped me fix my issues and were super cool!
All my stuff is coming from voro from now on, keep up the good work!!! Thanks for being cool!
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Duc Duong Voltmeter with Key Ignition Lock
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Gustavo Gomez Very easy to install, the videos are clear and anyone can do it
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Jaime Sanchez Thanks
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Mundo García Great phone service.. quick response