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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
What If I Need Repair Services Or Assistance?
If you are experiencing issues with your Electric Scooter please reach out to support@voromotors.com or visit our Servicing Page.
Does VoroMotors Offer Financing Options?
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are processed and shipped out within 1-2 business days from the purchase date. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
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David Young The Voro Motors *Twist* Throttle is VERY DANGEROUS - And this is coming from a very experienced e-scooter rider. Get the *Thumb* Throttle instead. It is also semi "hair-triggered", but safer and miles better than the other two options, which both wear out your hands, and have a even more "trigger-like" response as compared to the Thumb Throttle.
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kelsoe foster Can't say enough good things about my purchase.everything was on point kept me posted every step of the way fast shipping.it worked great but I only got to enjoy it for a day my scooter fell over and broke my brand new display whenever I get the money I'll be ordering a new one.
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Marc good product
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Anonymous VORO MOTORS TOP NOTCH PRODUCTS AND SERVICES great customer service 100% dedicated in helping in whatever your needs you will always leave with a SMILE GUARANTEED 🤙🏾
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Kristopher Whetstone It’s awesome 😎 can’t complain works awesome different feeling from the twist throttle and the trigger throttle the thumb throttle is Dailed in just right to manage the speed and gears no complaints
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Kyle-Lewis Didn’t even use it just keeping it as spare parts
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Troy Basquez Love it better than finger
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Marc great upgrade from finger throttle
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Quintin Works great! Can't see LCD in day time
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Chris Weidner Excellent but the mph reading is very inaccurate