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Commonly Asked Questions
What Kind Of Warranty Does VoroMotors Offer?
All new EMOVE, Kaabo, Dualtron, and Inmotion electric scooters purchased through VORO and its dealers come with a standard one (1) year limited warranty. All other VORO products including certified refurbished models come with a 6 month limited warranty policy. For more information, please visit our Warranty Policy Page.
We partner with Affirm, Katapult, ShopPay, and Klarna for financing. You can set up payment plans to purchase one big-ticket item or multiple things, like a new electric scooter, helmet, and other necessities. For more information, please visit our Financing Page.
When Can I Expect My Item To Be Shipped?
All orders are typically processed and shipped out within 2-4 business days from the purchase date. Shipping time varies slightly during peak & holiday seasons. This is where we prepare, pack, and conduct our standard quality checks before dispatching your order. For more information, please visit our Shipping Policy Page.
What If I Want To Return Or Exchange My Item?.
Opened merchandise may be returned within 30 business days of delivery, and E-scooters must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return. For more information, please visit our Returns and Exchange Policy Page.
Can I Test Ride An E-Scooter Before Purchasing?
Yes! We understand that for a high value purchase like this, you would want to see and feel the scooter. So, we decided to take it a step further and even create a chance for you to experience riding it before you make a decision. To schedule a test ride visit our Test Ride Page.
I never received my helmet even though I've written your company 8 different occasions that I've not received it , on top of that it took 4 months to receive my bike which is not very cool .Dannan keller
A
Andrea Lamitina
VM Full Face Helmet
M
Marvin Lawson
It Passed Expectations
At first I didn't what this helmet. But I needed on upon the purchase of a roadrunner v2. It's very comfortable to wear for very on long rides.
G
Gary DuBois
Im 32 years old with mild autism =)
I love my vm full face helmet i feel i am a better rider when i have my helmet on and i like the feeling of my helmet i also like the cool sparkles =)
M
Mary Kliphouse
Very nice and happy to have received one.
It fits fine but I'm not sure how well it will work will review after I hit my head on the pavement and see how it weather's that. Thank you
C
Customer
Helmet
Hey there are there any other sizes and are the visors Detachable?
A
Angelika Mazur
Great service
Hugest thanks for helping for manager Stella in LA🙏🙏🙏
G
Gervey Contreras
Ok
I like the helmet the only thing is the visor it’s hard to pull up or down to cover
